Return Policy

Last Updated: 03/02/2026

Polo Packaging INC.
Website: https://polopackaging.com/
Email: support@polopackaging.com

Returns & Refunds Policy – Polo Packaging

Last Updated: 12/03/2026

At Polo Packaging, we are committed to providing high-quality, custom-made packaging that meets your specific needs. Since all our products are made to order, returns and refunds are subject to the following terms:

1. Order Approval & Proofing

• Before we begin production, we will send you digital proofs of your order for approval.
• It is your responsibility to thoroughly review and approve all details, including size, material, color, and design.
• Once approved, no changes can be made, and the order will move into production.

2. Return Window

• You may request a return within 70 calendar days of receiving your order.
• We accept returns for both defective and non-defective products.

3. Eligibility for Returns

We do not accept returns for reasons unrelated to quality or manufacturing defects. Returns are eligible if:

• The product has a manufacturing defect.
• The order does not match the approved proof.
• The items are damaged during transit.

4. Reporting an Issue

If you receive a defective or incorrect order:

• Provide your order number, a detailed description of the issue, and clear photos of the product.
• We will review your claim and provide a solution accordingly.

5. Refunds & Replacements

• If the issue is confirmed to be our error, we will offer a free replacement or a full/partial refund, depending on the situation.
• Refunds will be processed to the original payment method within 2–3 business days after approval.

6. Shipping Costs

• Return shipping costs for approved returns will be covered by Polo Packaging.
• We are not responsible for shipping delays caused by carriers, customs, or incorrect delivery information provided by the customer.

7. Non-Returnable Items

• Custom-made products that match the approved specifications.
• Items returned without prior authorization.

8. Contact Us

For returns, refunds, or questions regarding this policy:
📧 support@polopackaging.com
📞 +1 (703) 249-9428